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EasyASP Support Area

We want your web site to be a success. To help you, we have set up a comprehensive support system. EasyASP provides one of the most unique and effective service departments in the hosting industry. In today's highly technical society, clients demand more personal attention than ever. EasyASP does its best to ensure you have all the support you need.


Online Support Options

All New Interactive Flash Tutorials:

The new interactive tutorials provide customers with intuitive and easy to follow directions, significantly reduce the number of support tickets for routine tasks, allow EasyASP clients to actually see how things are done, rather than trying to figure it out from reading, show our clients that EasyASP is constantly looking for newer and better ways to enhance our support system

Searchable FAQ Database:

(Frequently Asked Questions): Our Searchable FAQ Database answers most of the more common questions we receive regarding our services.

ASP COM Object Code Samples:

We've compiled a set of sample code for our most popular COM Objects, including ASPEmail, JMail, and DevMailer.

HelpDesk (Open a Support Ticket):

If you are still having problems, your problem is not covered in the Interactive Flash Tutorials or Searchable FAQ then visit the HelpDesk and create a support 'ticket'. Note: We can only provide support with problems relating to the hosting of your site on our servers, we can't help you write asp scripts or build your web pages for you.

Billing System:

To view your invoices, update your contact information and billing information, and more, please visit our Secure Billing System.

Domain Transfers:

For information regarding our nameservers and how to transfer an existing domain to our hosting services click here.

Web Terms:

A useful glossary of commonly used technical terms and acronyms.

Webmail Control Panel:
http://mail.easyasphosting.com
http://mail.activeserverhosting.com<---ActiveServer clients should use this Link\URL until further notice.

Statistics Control Panel:
http://smarterstats.easyasphosting.com
http://stats.activeserverhosting.com<---ActiveServer clients should us this Link\URL until further notice.

Hosting Control Panel:
http://helm.easyasphosting.com
http://cp.activeserverhosting.com<---ActiveServer clients can user either Link\URL until further notice.


System Status Line

EasyASP monitors all http, ftp, mail, stats, etc. services on every one of our servers 24 hours a day, 365 days a year. In the event of a prolonged service interruption, our System Status line will be updated with the reason for interruption and an estimated time of recovery. The System Status Line is 800-579-1657.


Phone Support

We do not currently offer phone support. We have found that our online ticket support system, interactive Flash tutorials, searchable FAQ database, and other online support options allow us to track problems, help more customers, and reply faster than traditional phone support. Tech support over the phone takes longer and ties up more of our resources. In this way, we are better able to be of assistance by making absolutely certain that your needs are addressed. This also insures that issues continue to be handled efficiently and with no loss of information or there being any gap between you and all of us as a team.


Extras

For those clients currently implementing our Shared SSL Secure Certificate, you can include this image on your website to reassure your visitors. With GeoTrust QuickSSL web server certificates, you and your customers can conduct secure Internet transactions with the trust and confidence you deserve. QuickSSL offers 128-bit SSL encryption. Move your mouse over the image, right-click your mouse, and select "Save Picture As".

 

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